SpyBouncer

Type: Misleading Application

Risk Impact: Medium
File Names: %ProgramFiles%\Bouncer\BDB.dll %ProgramFiles%\Bouncer\Bouncer.exe %ProgramFiles%\Bouncer\LiveUpd
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

Behavior

SpyBouncer is a program that may give exaggerated reports of threats on the compromised computer. It will then prompt the user to purchase a registered version of the software in order to remove the reported threats.
Symptoms

One or more files detected as SpyBouncer.
Transmission

This risk must be manually installed.
Protection

    * Initial Rapid Release version March 28, 2006
    * Latest Rapid Release version March 28, 2006
    * Initial Daily Certified version March 28, 2006
    * Latest Daily Certified version December 18, 2007 revision 039
    * Initial Weekly Certified release date March 29, 2006



    * TECHNICAL DETAILS
   

Updated: February 13, 2007 11:49:11 AM
Type: Misleading Application
Version: 2.2
Publisher: spybouncer.com
Risk Impact: Medium
File Names: %ProgramFiles%\Bouncer\BDB.dll %ProgramFiles%\Bouncer\Bouncer.exe %ProgramFiles%\Bouncer\LiveUpd
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP


When SpyBouncer is executed, it performs the following actions:

   1. Creates the following files:

          * %ProgramFiles%\Bouncer\BDB.dll
          * %ProgramFiles%\Bouncer\Bouncer.exe
          * %ProgramFiles%\Bouncer\LiveUpdate.exe
          * %ProgramFiles%\Bouncer\SBB.dll
          * %ProgramFiles%\Bouncer\chilkatZip.dll
          * %ProgramFiles%\Bouncer\delQueue.exe
          * %ProgramFiles%\Bouncer\delmod.dll
          * %ProgramFiles%\Bouncer\options.cfg
          * %ProgramFiles%\Bouncer\requeue.dll
          * %ProgramFiles%\Bouncer\help\*.*
          * C:\Documents and Settings\All Users\Start Menu\Programs\SpyBouncer\SpyBouncer Help.lnk
          * C:\Documents and Settings\All Users\Start Menu\Programs\SpyBouncer\SpyBouncer LiveUpdate.lnk
          * C:\Documents and Settings\All Users\Start Menu\Programs\SpyBouncer\SpyBouncer.lnk
          * C:\Documents and Settings\All Users\Start Menu\Programs\SpyBouncer\Uninstall.lnk
          * C:\Documents and Settings\All Users\Start Menu\SpyBouncer.lnk
          * %System%\mscomctl.ocx (A legitimate file.)
          * %System%\msinet.ocx (A legitimate file.)

            Note:
          * %ProgramFiles% is a variable that refers to the program files folder. By default, this is C:\Program Files.
          * %System% is a variable that refers to the System folder. By default this is C:\Windows\System (Windows 95/98/Me), C:\Winnt\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

   2. Adds the value:

      "Bouncer RunStartup" = "[PATH TO RISK]\liveupdate.exe 110"

      to the registry subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

      so that it is executed every time Windows starts.

   3. Creates the following registry subkeys:

      HKEY_CLASSES_ROOT\CLSID\{8C7AB65B-830C-442A-A71A-0E06BAF9CAF2}
      HKEY_CLASSES_ROOT\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}
      HKEY_CLASSES_ROOT\TypeLib\{AA33A373-5938-461B-9CAB-35B66F1975E0}
      HKEY_CLASSES_ROOT\delmod.DeleteMod
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8654183-8384-4A84-A22E-CA5A0BC35DCD}
      HKEY_LOCAL_MACHINE\SOFTWARE\SRC

   4. Adds the values:

      "%ProgramFiles%\Bouncer\Bouncer.exe" = "1"
      "%ProgramFiles%\Bouncer\BDB.dll" = "1"

      to the registry subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

   5. Adds the following registry subkeys:

      HKEY_CLASSES_ROOT\CLSID\{18BBDF4D-611D-41CE-A7E7-B2DD23C250D1}
      HKEY_CLASSES_ROOT\CLSID\{8551311D-F3BF-4718-AD66-96E302500735}
      HKEY_CLASSES_ROOT\CLSID\{CE23505D-68FB-4C49-AE4B-D4F1CF86A2C4}
      HKEY_CLASSES_ROOT\CLSID\{DB90DEA9-0897-4B02-9FE0-1E321A22EAB0}
      HKEY_CLASSES_ROOT\CLSID\{DB92433D-1902-4789-BAFC-B46B0DCDEBB7}
      HKEY_CLASSES_ROOT\CLSID\{EC352548-52B5-41AC-B8C1-8CB561ECF7AD}
      HKEY_CLASSES_ROOT\TypeLib\{6F65ED0D-066E-4C92-B442-2704E7B64111}
      HKEY_LOCAL_MACHINE\SOFTWARE\Chilkat Software, Inc.\ChilkatZip.ChilkatZip

      which are associated with a legitimate compression library called chilkatzip.

   6. Adds the value:

      "Compatibility Flags" = "400"

      to a large number of registry keys in the subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility

      to prevent certain ActiveX controls from loading in Internet Explorer.

   7. May give exaggerated reports of threats on the compromised computer when a scan is run.

   8. Prompts the user to delete these threats by purchasing the full version of the product.





REMOVAL


The following instructions pertain to all Symantec antivirus products that support security risk detection.

   1. Update the definitions.
   2. Uninstall the security risk.
   3. Run the scan.
   4. Delete any values added to the registry.


For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To uninstall the security risk
This security risk includes an uninstallation applet. In order to uninstall this security risk, complete the following instructions:

   1. Click Start > Settings > Control Panel or Start > Control Panel (this varies with the operating system).

   2. In the Control Panel window, double-click Add/Remove Programs.

      Windows Me only: If you do not see the Add/Remove Programs icon, click ...view all Control Panel options.

   3. Click "SpyBouncer"

      Note: You may need to use the scroll bar to view the whole list.

   4. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

      Note: After running the Add/Remove programs applet, all the files may have been removed. You will want to run a full system scan to ensure that this is the case. However, it is possible that no files will be detected after using Add/Remove programs.


3. To run the scan

   1. Start your Symantec antivirus program, and then run a full system scan.
   2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

      Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
          * Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

          * Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

          * Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

            To actually delete the security risk:
                o Click its file name (under the Filename column).
                o In the Item Information box that displays, write down the full path and file name.
                o Then use Windows Explorer to locate and delete the file.

          * Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
                o If you see a message, "Delete Failed" (or similar message), manually delete the file.
                o Click the file name of the risk that is under the Filename column.
                o In the Item Information box that displays, write down the full path and file name.
                o Then use Windows Explorer to locate and delete the file.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry.

   1. Click Start > Run.
   2. Type regedit

      Then click OK.

      Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

   3. Navigate to the subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

   4. In the right pane, delete the value:

      "Bouncer RunStartup" = "[PATH_TO_RISK]\liveupdate.exe 110"

   5. Navigate to the subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

   6. In the right pane, delete the value:

      "%ProgramFiles%\Bouncer\Bouncer.exe" = "1"
      "%ProgramFiles%\Bouncer\BDB.dll" = "1"

   7. Navigate to and delete the following registry subkeys:

      HKEY_CLASSES_ROOT\CLSID\{8C7AB65B-830C-442A-A71A-0E06BAF9CAF2}
      HKEY_CLASSES_ROOT\Interface\{F3A1BEC7-6D42-4A5D-ABDC-534669A087E1}
      HKEY_CLASSES_ROOT\TypeLib\{AA33A373-5938-461B-9CAB-35B66F1975E0}
      HKEY_CLASSES_ROOT\delmod.DeleteMod
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8654183-8384-4A84-A22E-CA5A0BC35DCD}
      HKEY_LOCAL_MACHINE\SOFTWARE\SRC

   8. Exit the Registry Editor.

Adware.SystemProcess

Type:Adware

Risk Impact: High
File Names: ccapp.exe,navshext.dll
Systems Affected: Windows 2000, Windows 98, Windows CE, Windows Me, Windows NT, Windows Server 2003, Windows XP

Behavior

Adware.SystemProcess installs as a Browser Helper Object that displays advertisements, modifies security settings, and may download and install other adware programs.
Symptoms

Your Symantec program detects Adware.SystemProcess.
Transmission

This security risk can be installed as part of another program.
Protection

    * Initial Rapid Release version August 26, 2005
    * Latest Rapid Release version October 22, 2007 revision 040
    * Initial Daily Certified version August 26, 2005
    * Latest Daily Certified version December 18, 2007 revision 039
    * Initial Weekly Certified release date August 31, 2005

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.












    * TECHNICAL DETAILS
   




Updated: February 13, 2007 11:46:22 AM
Type: Adware
Version: 1.0.0.1
Risk Impact: High
File Names: ccapp.exe,navshext.dll
Systems Affected: Windows 2000, Windows 98, Windows CE, Windows Me, Windows NT, Windows Server 2003, Windows XP


When Adware.SystemProcess is executed, it performs the following actions:

   1. Creates the following files:

          * %System%\ccapp.exe
          * %System%\navshext.dll
          * %System%\p.dat
          * %System%\system.dat

            Note: %System% is a variable that refers to the System folder. By default this is C:\Windows\System (Windows 95/98/Me), C:\Winnt\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

   2. Downloads the following file:

      %System%\ustart.exe (This is detected as Adware.WintaskAd.)

   3. Creates the following registry subkeys:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
      \Uninstall\Startup
      HKEY_LOCAL_MACHINE\SOFTWARE\System Process
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID
      \{C2EEB4FA-B6D6-41b9-9CFA-ABA87F862BCB}
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
      \Explorer\Browser Helper Objects
      \{C2EEB4FA-B6D6-41b9-9CFA-ABA87F862BCB}
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\anrdoezrs.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\bfast.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\cc-dt.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\commission-junction.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\dpbolvw.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\fastclick.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\fastclick.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\jdoqocy.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\kqzyfj.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\linksynergy.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\qksrv.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\tkqlhce.com

   4. Adds the value:

      "*.system-processes.com" = ""

      to the registry subkey:

      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003\Software
      \Microsoft\Internet Explorer\New Windows\Allow

   5. Adds the value:

      "%Windir%\system32\ccapp.exe" = "%Windir%\system32\ccapp.exe:*:Enabled:System Process"

      to the registry subkey:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
      \SharedAccess\Parameters\FirewallPolicy\StandardProfile
      \AuthorizedApplications\List

   6. Adds the value:

      "System Process Uninstall" = "%Windir%\system32\ccapp.exe UAF"

      to the registry subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce















    * REMOVAL

Updated: February 13, 2007 11:46:22 AM
Type: Adware
Version: 1.0.0.1
Risk Impact: High
File Names: ccapp.exe,navshext.dll
Systems Affected: Windows 2000, Windows 98, Windows CE, Windows Me, Windows NT, Windows Server 2003, Windows XP


The following instructions pertain to all Symantec antivirus products that support security risk detection.

   1. Update the definitions.
   2. Run a full system scan.
   3. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. To run the scan

   1. Start your Symantec antivirus program, and then run a full system scan.
   2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

      Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
          * Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

          * Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

          * Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

            To actually delete the security risk:
                o Click its file name (under the Filename column).
                o In the Item Information box that displays, write down the full path and file name.
                o Then use Windows Explorer to locate and delete the file.

          * Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
                o If you see a message, "Delete Failed" (or similar message), manually delete the file.
                o Click the file name of the risk that is under the Filename column.
                o In the Item Information box that displays, write down the full path and file name.
                o Then use Windows Explorer to locate and delete the file.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


3. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry.

   1. Click Start > Run.
   2. Type regedit

      Then click OK.

      Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

   3. Navigate to the subkey:

      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003\Software
      \Microsoft\Internet Explorer\New Windows\Allow

   4. In the right pane, delete the value:

      "*.system-processes.com" = ""

   5. Navigate to the subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

   6. In the right pane, delete the value:

      "System Process Uninstall" = "%Windir%\system32\ccapp.exe UAF"

   7. Navigate to the subkey:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
      \SharedAccess\Parameters\FirewallPolicy\StandardProfile
      \AuthorizedApplications\List

   8. In the right pane, delete the value:

      "%Windir%\system32\ccapp.exe" = "%Windir%\system32\ccapp.exe:*:Enabled:System Process"

   9. Navigate to and delete the following subkeys:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
      \Uninstall\Startup
      HKEY_LOCAL_MACHINE\SOFTWARE\System Process
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID
      \{C2EEB4FA-B6D6-41b9-9CFA-ABA87F862BCB}
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
      \Explorer\Browser Helper Objects
      \{C2EEB4FA-B6D6-41b9-9CFA-ABA87F862BCB}
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\anrdoezrs.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\bfast.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\cc-dt.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\commission-junction.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\dpbolvw.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\fastclick.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\fastclick.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\jdoqocy.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\kqzyfj.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\linksynergy.com
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\qksrv.net
      HKEY_USERS\S-1-5-21-448539723-413027322-839522115-1003
      \Software\Microsoft\Windows\CurrentVersion\Internet Settings
      \P3P\History\tkqlhce.com

  10. Exit the Registry Editor.

Infostealer

Infostealer
Risk Level 1: Very Low

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    * SUMMARY
    * TECHNICAL DETAILS
    * REMOVAL

Discovered: December 8, 1997
Updated: April 4, 2007 5:02:59 PM
Type: Trojan
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

Infostealer is a generic detection for Trojan horse programs that attempt to steal sensitive information such as login credentials.

Note: Virus definitions dated 3rd May, 2006 or earlier may detect this threat as PWSteal.Trojan.
Protection

    * Initial Rapid Release version December 20, 2000
    * Latest Rapid Release version January 18, 2008 revision 040
    * Initial Daily Certified version December 20, 2000
    * Latest Daily Certified version February 1, 2008 revision 007
    * Initial Weekly Certified release date December 10, 1997

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Threat Assessment
Wild

    * Wild Level: Low
    * Number of Infections: 0 - 49
    * Number of Sites: 0 - 2
    * Geographical Distribution: Low
    * Threat Containment: Easy
    * Removal: Easy

Damage

    * Damage Level: Medium
    * Payload: Steals sensitive information from the compromised computer.

Distribution

    * Distribution Level: Low

Technical Details







    * TECHNICAL DETAILS
    * REMOVAL

Discovered: December 8, 1997
Updated: April 4, 2007 5:02:59 PM
Type: Trojan
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

Infostealers often attempt to perform the following actions in order to gather information:

    * Log key strokes
    * Capture screen shots
    * Monitor Internet activity



The stolen information may be stored locally so that it can be retrieved later or it can be sent to a remote location where it can be accessed by an attacker.
Recommendations

Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

    * Turn off and remove unneeded services. By default, many operating systems install auxiliary services that are not critical, such as an FTP server, telnet, and a Web server. These services are avenues of attack. If they are removed, blended threats have less avenues of attack and you have fewer services to maintain through patch updates.
    * If a blended threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
    * Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services (for example, all Windows-based computers should have the current Service Pack installed.). Additionally, please apply any security updates that are mentioned in this writeup, in trusted Security Bulletins, or on vendor Web sites.
    * Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
    * Configure your email server to block or remove email that contains file attachments that are commonly used to spread viruses, such as .vbs, .bat, .exe, .pif and .scr files.
    * Isolate infected computers quickly to prevent further compromising your organization. Perform a forensic analysis and restore the computers using trusted media.
    * Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not












    * REMOVAL

Discovered: December 8, 1997
Updated: April 4, 2007 5:02:59 PM
Type: Trojan
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Disable System Restore (Windows Me/XP).
   2. Update the virus definitions.
   3. Run a full system scan.


For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

    * How to disable or enable Windows Me System Restore
    * How to turn off or turn on Windows XP System Restore


Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

    * Running LiveUpdate, which is the easiest way to obtain virus definitions.
      If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

      If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
    * Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.


The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan

   1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
      For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

      For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
   2. Run a full system scan.
   3. If any files are detected, follow the instructions displayed by your antivirus program.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode.

Trojan.Dropper

Trojan.Dropper
Risk Level 1: Very Low

Printer Friendly Page

    * SUMMARY
   


Discovered: February 2, 2000
Updated: February 13, 2007 11:57:55 AM
Also Known As: Virus.Dropper, Trojan dropper
Type: Trojan Horse
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP


Trojan.Dropper is a Trojan horse that drops Trojan horses or back door Trojans onto compromised computers.

Note: Definitions dated prior to 28th March 2005, may detect this threat as Trojan dropper.
Protection

    * Initial Rapid Release version February 7, 2000
    * Latest Rapid Release version January 18, 2008 revision 040
    * Initial Daily Certified version February 7, 2000 revision 007
    * Latest Daily Certified version February 1, 2008 revision 007
    * Initial Weekly Certified release date February 7, 2000

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Threat Assessment
Wild

    * Wild Level: Low
    * Number of Infections: 0 - 49
    * Number of Sites: 0 - 2
    * Geographical Distribution: Low
    * Threat Containment: Easy
    * Removal: Easy

Damage

    * Damage Level: Low

Distribution

    * Distribution Level: Low

Writeup By: Gor Nazaryan








    * TECHNICAL DETAILS
 

Discovered: February 2, 2000
Updated: February 13, 2007 11:57:55 AM
Also Known As: Virus.Dropper, Trojan dropper
Type: Trojan Horse
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP


The Trojan droppers are similar to an installer, but they only drop Trojans or back doors, and then execute them. Hackers and Trojan writers usually write the Trojan droppers.
Recommendations

Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

    * Turn off and remove unneeded services. By default, many operating systems install auxiliary services that are not critical, such as an FTP server, telnet, and a Web server. These services are avenues of attack. If they are removed, blended threats have less avenues of attack and you have fewer services to maintain through patch updates.
    * If a blended threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
    * Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services (for example, all Windows-based computers should have the current Service Pack installed.). Additionally, please apply any security updates that are mentioned in this writeup, in trusted Security Bulletins, or on vendor Web sites.
    * Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
    * Configure your email server to block or remove email that contains file attachments that are commonly used to spread viruses, such as .vbs, .bat, .exe, .pif and .scr files.
    * Isolate infected computers quickly to prevent further compromising your organization. Perform a forensic analysis and restore the computers using trusted media.
    * Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.

Writeup By: Gor Nazaryan









    * REMOVAL

Discovered: February 2, 2000
Updated: February 13, 2007 11:57:55 AM
Also Known As: Virus.Dropper, Trojan dropper
Type: Trojan Horse
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Restart the computer in Safe mode or VGA mode.
   2. Disable System Restore (Windows Me/XP).
   3. Update the virus definitions.
   4. Run a full system scan and delete all the files detected as Trojan.Dropper.


For specific details on each of these steps, read the following instructions.

1. Restarting the computer in Safe mode or VGA mode

Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode.

    * In Windows 95, 98, Me, 2000, or XP, restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
    * In Windows NT 4, restart the computer in VGA mode.



2. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

    * "How to disable or enable Windows Me System Restore"
    * "How to turn off or turn on Windows XP System Restore"


Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

3. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

    * Running LiveUpdate, which is the easiest way to obtain virus definitions.
      These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
    * Downloading the definitions using the Intelligent Updater.
      The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).

      The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.


4. Scanning for and deleting the infected files

   1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
          * For Norton AntiVirus consumer products
            Read the document, "How to configure Norton AntiVirus to scan all files."
          * For Symantec AntiVirus Enterprise products
            Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
   2. Run a full system scan.
   3. If any files are detected as infected with Trojan.Dropper, click Delete.



Writeup By: Gor Nazaryan

Silk Rope Trojan

Silk Rope Trojan
Detected As: Silk Rope Trojan
This threat is detected by the latest Virus Definitions.
All computer users should employ safe computing practices, including:

    * Keeping your Virus Definitions updated.
    * Installing Norton AntiVirus program updates, when available.
    * Deleting suspicious looking emails.

You may also scan your PC for threats now, by using the free online Symantec Security Check.
To ensure complete protection against viruses and similar threats, please review Symantec's product offerings for Home & Home Office, Small & Mid-Sized Business and Enterprise users.
Removal Instructions
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Disable System Restore (Windows Me/XP).
   2. Update the virus definitions.
   3. Run a full system scan and delete all the files detected.
   4. Submit the files to Symantec Security Response.

For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

    * How to disable or enable Windows Me System Restore
    * How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

    * Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
    * Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
3. To scan for and repair the infected files
a. Start your Symantec antivirus software and make sure that it is configured to scan all the files.

    * For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
    * For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec corporate antivirus product is set to scan all files."

b. Run a full system scan.
c. If any files are detected, click Repair (if available). If there is no Repair option, click Delete.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot repair or delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are repaired or deleted, restart the computer in Normal mode.
4. To submit the files to Symantec Security Response
Symantec Security Response suggests that you submit any files that are detected as generic to Symantec Security Response. For instructions on how to do this, read the following documents:

    * Norton AntiVirus: How to submit a file to Symantec Security Response using Scan and Deliver.
    * Symantec AntiVirus Corporate Edition and Norton AntiVirus Corporate Edition: How to submit a file to Symantec Security Response using Scan and Deliver.

Hacktool.PWSteal

Hacktool.PWSteal
Detected As: Hacktool.PWSteal
This threat is detected by the latest Virus Definitions.
All computer users should employ safe computing practices, including:

    * Keeping your Virus Definitions updated.
    * Installing Norton AntiVirus program updates, when available.
    * Deleting suspicious looking emails.

You may also scan your PC for threats now, by using the free online Symantec Security Check.
To ensure complete protection against viruses and similar threats, please review Symantec's product offerings for Home & Home Office, Small & Mid-Sized Business and Enterprise users.
Removal Instructions
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Disable System Restore (Windows Me/XP).
   2. Update the virus definitions.
   3. Run a full system scan and delete all the files detected.
   4. Submit the files to Symantec Security Response.

For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

    * How to disable or enable Windows Me System Restore
    * How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

    * Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
    * Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
3. To scan for and repair the infected files
a. Start your Symantec antivirus software and make sure that it is configured to scan all the files.

    * For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
    * For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec corporate antivirus product is set to scan all files."

b. Run a full system scan.
c. If any files are detected, click Repair (if available). If there is no Repair option, click Delete.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot repair or delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are repaired or deleted, restart the computer in Normal mode.
4. To submit the files to Symantec Security Response
Symantec Security Response suggests that you submit any files that are detected as generic to Symantec Security Response. For instructions on how to do this, read the following documents:

    * Norton AntiVirus: How to submit a file to Symantec Security Response using Scan and Deliver.
    * Symantec AntiVirus Corporate Edition and Norton AntiVirus Corporate Edition: How to submit a file to Symantec Security Response using Scan and Deliver.

Hacktool.Sniffer

Hacktool.Sniffer
Detected As: Hacktool.Sniffer
This threat is detected by the latest Virus Definitions.
All computer users should employ safe computing practices, including:

    * Keeping your Virus Definitions updated.
    * Installing Norton AntiVirus program updates, when available.
    * Deleting suspicious looking emails.

You may also scan your PC for threats now, by using the free online Symantec Security Check.
To ensure complete protection against viruses and similar threats, please review Symantec's product offerings for Home & Home Office, Small & Mid-Sized Business and Enterprise users.
Removal Instructions
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Disable System Restore (Windows Me/XP).
   2. Update the virus definitions.
   3. Run a full system scan and delete all the files detected.
   4. Submit the files to Symantec Security Response.

For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

    * How to disable or enable Windows Me System Restore
    * How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

    * Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
    * Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
3. To scan for and repair the infected files
a. Start your Symantec antivirus software and make sure that it is configured to scan all the files.

    * For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
    * For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec corporate antivirus product is set to scan all files."

b. Run a full system scan.
c. If any files are detected, click Repair (if available). If there is no Repair option, click Delete.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot repair or delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are repaired or deleted, restart the computer in Normal mode.
4. To submit the files to Symantec Security Response
Symantec Security Response suggests that you submit any files that are detected as generic to Symantec Security Response. For instructions on how to do this, read the following documents:

    * Norton AntiVirus: How to submit a file to Symantec Security Response using Scan and Deliver.
    * Symantec AntiVirus Corporate Edition and Norton AntiVirus Corporate Edition: How to submit a file to Symantec Security Response using Scan and Deliver.